Delivery
Shaams delivers to most states and cities in India. Since courier companies do not deliver to P. O. Box address, it is necessary when buying through the site to enter your full street address along with pin/zip code.
Deliveries are generally done during the normal business hours of courier companies.
There are no pick-ups from the store on Sundays and public holidays, as our logistics partners do not pick-up packages on those days.
Address Change Requests
Once an order is registered, you cannot make any alterations in the details, like address, etc.
Incorrect or Incomplete Addresses
Some courier companies charge a penalty for incorrect or incomplete shipping addresses, viz. wherein the address and zip code do not match. In such cases Shaams will not bear the cost of any such penalties and/or fees, this will be entirely to the customer’s account.
Please therefore ensure that your shipping address is entered correctly.
In the event of a reshipment of the same order, customers will need to pay re-shipping charges for that consignment.
Billing and Shipping Addresses
Billing Address is the address at which customers gets bills delivered from the credit card company. Shipping address is the address at which customers wish to receive the products they have purchased.